Refund, Return, Delivery & Terms of Sale Policy
Effective Date: 12/20/2025
This Refund, Return, Delivery, and Terms of Sale Policy (“Policy”) constitutes a legally binding agreement between the purchaser (“Customer”) and City Flower Shop (“Company,” “we,” “our,” or “us”). By placing an order through our website, by phone, or through any affiliated ordering channel, Customer agrees to be bound by these terms.
1. Perishable Goods – Final Sale
All floral arrangements, plants, and related products sold by City Flower Shop are perishable, custom-prepared goods and are deemed final sale once design preparation begins or the order is dispatched for delivery. Pursuant to applicable U.S. commercial standards for perishable goods, such products are not eligible for return or resale.
Except where prohibited by law, refunds are not issued after preparation or delivery has commenced.
2. Quality Concerns & Limited Remedy
- Any quality concern must be reported within 24 hours of delivery.
- Customer must provide clear photographic evidence of the arrangement as delivered.
- Company reserves the sole right to evaluate claims and determine eligibility.
Where a valid claim is confirmed, the Company’s sole and exclusive remedy shall be, at our discretion, either: (a) replacement of equal value, or (b) store credit. Cash refunds are not guaranteed and are issued only where required by law.
Claims based on personal taste, style preference, size perception, or dissatisfaction unrelated to product quality do not qualify for refund or replacement.
3. Flower Care & Disclaimer of Longevity
Flowers are natural living products. Variations in bloom stage, color, and lifespan are normal and not defects. Recipient is responsible for proper care, including water maintenance and stem trimming. Company disclaims any guarantee of longevity beyond delivery when proper care procedures are not followed.
4. Substitutions
Due to seasonal and regional availability, substitutions may occur. Company reserves the right to substitute flowers, containers, or design elements with items of equal or greater value while maintaining overall style and color theme. Substitutions do not constitute grounds for cancellation, refund, or chargeback.
5. Delivery Terms & Proof of Delivery
Delivery time windows are estimates and are not guaranteed unless expressly confirmed in writing. Delivery shall be deemed complete when any of the following occurs:
- Recipient or authorized person accepts delivery;
- Arrangement is left safely at delivery location consistent with delivery instructions;
- Delivery is made to front desk, concierge, office, neighbor, or authorized third party;
- Driver photo, timestamp, GPS confirmation, or florist delivery log verifies completion.
Such records constitute valid proof of service for payment dispute or legal purposes.
6. Recipient Availability & Customer Responsibility
Customer is solely responsible for providing accurate recipient information. Deliveries attempted at the provided address are considered fulfilled even if the recipient is unavailable, out of town, or refuses delivery. Additional delivery attempts may incur additional fees.
7. Funeral & Event Deliveries
Company is not liable for delays resulting from inaccurate service information, venue changes, or timing adjustments beyond our control. Reasonable efforts will be made to coordinate delivery timing.
8. Payment Disputes & Chargebacks
Customer agrees to contact City Flower Shop and provide an opportunity to resolve concerns before initiating any payment dispute or chargeback.
- Company reserves the right to present all supporting evidence in dispute proceedings, including order records, communications, delivery documentation, IP address logs, photographs, and partner fulfillment records.
- Improper or fraudulent chargebacks may result in account restrictions and recovery efforts for losses, fees, and associated costs where legally permitted.
9. Disclaimer of Warranties
Except as expressly stated herein, products and services are provided “as is” and “as available.” Company disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent permitted under applicable law.
10. Limitation of Liability
To the maximum extent permitted by law, Company’s total liability for any claim arising from an order shall not exceed the amount paid for that order. Company shall not be liable for indirect, incidental, consequential, or emotional damages.
11. Force Majeure
Company shall not be liable for delays or failure to perform resulting from events beyond reasonable control, including weather, natural disasters, traffic conditions, supplier shortages, labor interruptions, or transportation disruptions.
12. Governing Law & Venue
This Policy and all transactions shall be governed by the laws of the State of [INSERT STATE], without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in courts located within that state, unless otherwise required by applicable consumer protection law.
13. Severability & Non-Waiver
If any provision of this Policy is found unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any right shall not constitute waiver of that right.
14. Agreement to Terms
By placing an order, Customer acknowledges that they have read, understood, and agreed to this Policy.
