By placing an order with City Flower Shop, you acknowledge and agree to the following terms regarding flower delivery, freshness, substitutions, and customer satisfaction.
All flower sales are final.
Because flowers and plants are perishable items, returns or refunds are limited and handled on a case-by-case basis as outlined below.
Quality Concerns & Replacements
- Any concerns regarding flower quality or condition must be reported to City Flower Shop within 24 hours of delivery.
- If contacting us after business hours, please leave a voicemail with your order number, phone number, and the best time to reach you. Our team will follow up the next business day.
- If an arrangement is damaged during delivery or arrives in poor condition, we will gladly arrange a replacement of equal value when appropriate.
Due to the perishable nature of flowers, refunds are not issued. In situations where a replacement is not possible, a store credit or re-delivery through our local design partners may be offered.
Requests based solely on personal taste, style preference, or “not liking” the arrangement do not qualify for returns, replacements, or credits.
Flower Care Responsibility
Flowers require proper care to maintain freshness. The recipient is responsible for re-cutting stems, changing water regularly, and following standard floral care instructions. City Flower Shop cannot guarantee longevity if flowers are not properly cared for after delivery.
Substitutions
Seasonal availability may affect specific blooms. City Flower Shop reserves the right to substitute flowers or containers with items of equal or greater value while maintaining the overall look, color palette, and style of the original design. If a specific flower or container is required, we recommend calling ahead to confirm availability.
Card Messages
If no sender name is provided with the card message, City Flower Shop will include the purchaser’s name on the enclosure card by default.
Delivery Timing & Accuracy
Delivery times are scheduled in general time frames such as morning or afternoon. Exact delivery times are not guaranteed. If a timed delivery is required, please contact our floral team before placing your order to confirm availability.
For funeral, memorial, or service deliveries, our team may verify service times internally. However, it is the customer’s responsibility to provide accurate delivery information. City Flower Shop is not responsible for delays caused by incorrect details submitted at checkout.
Recipient Availability
It is the sender’s responsibility to ensure the recipient will be available at the delivery location on the scheduled date. If a delivery is made to a workplace and the recipient has left for the day, or if a residential recipient is unavailable or out of town, the delivery is still considered fulfilled. These situations do not qualify for refunds or replacements.
To preserve surprises, City Flower Shop does not call recipients ahead of delivery.
